Everything you need to know about the services and payments.



Everything you need to know about the services and payments. Can’t find the answers you are looking for? Please Chat to our friendly team.

The cost will be based on a couple of things; pickup and delivery locations, distance, open or enclosed, type of vehicle, and vehicle’s condition. To get the exact cost of your vehicle transport, we recommend speaking to our transport specialists with the specifics about your transport.

Yes – Vehicles are insured up to $100,000 on the open carrier and up to $250,000 on the enclosed carrier. Your vehicle is fully insured against negligent damaged caused by carrier or carrier equipment failure during transport.

We accept Visa, MasterCard, American Express, Discover as a form of payment for DEPOSITS ONLY. The remaining balance is due upon delivery and MUST be in the form of CASH or CERTIFIED BANK CHECK. NO EXCEPTIONS.

Yes. Your booking deposit is refundable IF your order is cancelled before our truck has been assigned to pickup your vehicle(s). Cancelling your order after our truck has been assigned, the booking deposit is not be refundable.

No – All costs of transporting your vehicle are included in our quote. Your quote includes pickup, delivery, insurance and taxes.

The Department of Transportation prohibits the transport of household goods (personal belongings) in vehicles being transported. Personal items are not insured by the carrier’s insurance. An auto carrier can be fined and your items can be confiscated during routine inspections. Learn how to prepare your vehicle for transport.

It all depends on the location and destination of the vehicle. On average vehicle transports take 1-2 weeks. Pickup times can be anywhere from 1-3 days and an additional 5-8 days for delivery.

To better meet your pickup and delivery requirements, we suggest you schedule your vehicle transport a week in advance. If you are in need of expedite auto transport we have those services available.

No – Although we are very accurate with our pickup/delivery dates, we do request a 3-4 day window for most common metropolitan areas and a 5-6 day window for uncommon areas.

No – Although we are very accurate with our pickup/delivery times, ETA’s are just approximates and serve the customer as a general guide to the status of their vehicle.

Yes – You can contact us via phone or email to request a vehicle status. Just provide us with your order number or vehicle type and pickup/delivery locations.

Yes – The size of your vehicle determines if an oversize vehicle transport service is needed. Larger vehicles occupy the same amount of space used by two standard mid-size cars.

Yes – We can transport non-running vehicles. Although your vehicle is inoperable, it must still roll, steer and break properly. Make sure you communicate to our transport specialist that your car is non-operational.

If your vehicle is damaged during an auto transport, all damage should be noted on your bill of lading. Obtain the driver’s signature acknowledging the damage and contact us immediately via phone before signing any paperwork.

Yes and No – At pick-up and delivery you or someone assigned by you must be present to inspect the condition of the vehicle and sign the bill of lading.

17:08 28 Jul 22
I needed a to ship a car cross country to my son. These guys did a stellar job coordinating the transportation for us. Manny was my main point of contact and he was available for us whenever we called. My Rav 4 was delivered to my son after he got out of work as per my request and he is driving it already. Overall good experience.
oniek suraj jkoniek suraj jk
17:45 29 Jun 22
I used this company service this month between fortworth Texas to Atlanta GeorgiaCameroon was an amazing transporter got the vehicle ontime picked up on time ..very communicative will always recommend him and use him for all my future car moves
Andres ChilamaAndres Chilama
01:40 21 Jun 22
Thank you Manny and team! My car was transported from Houston TX to Brooklyn NY in only 3 days and for the exact price that Manny quoted. I'm glad i chose to work with you guys, will definitely be recommending your service. Thanks again!
Praneeth Kumar VemulaPraneeth Kumar Vemula
20:46 19 Apr 21
Great experience with Complete Auto Transport. I shipped my car and motorcycle from Boston to Salt Lake City, got delivered without a scratch on either of them. David was fantastic, he helped me through the entire shipping process. The company was very timely in picking up and delivering the vehicles. Would definitely recommend Complete Auto Transport for anyone looking to ship their vehicles for a short trip or a cross-country move.
Patricia StewartPatricia Stewart
13:20 19 Oct 19
Being a first time shipper I did my research on car transporting companies. I chose Complete Auto Transport to ship my car to Fl based upon BBB and customer reviews. Their quote was not the lowest but FAIR. They contracted with a driver and my car was delivered in perfect condition. Stephen responded to my questions and concerns and was readily available. The driver kept me updated and was very professional. I highly recommend Complete Auto Transport.

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